Privacy Policy

Fountain City Head Spa (“we,” “us,” or “our”) is a hair and wellness studio located at Pair-A-Dice Suites, 5034 North Broadway Street, Suite 3, Knoxville, TN 37918. You can reach us at (865) 441-9577 or [email protected].

When you book an appointment or contact us, we may collect:

• Your name, email address, and phone number.
• Appointment details such as the service booked, date, and time.
• Intake information you provide (e.g., scalp or hair conditions, allergies, and preferences) so we can serve you safely.
• Optional details such as your birthday and how you heard about us.

• To schedule, confirm, reschedule, and manage your appointments.
• To send appointment confirmations, reminders, and follow-up messages by email and—if you opt in—text message.
• To provide the services you request and keep accurate service records.
• To send occasional promotional offers to clients who have opted in (you can opt out at any time).

If you provide your mobile number and check the consent box when booking, you agree to receive text messages from Fountain City Head Spa, including appointment confirmations, reminders, reschedule or cancellation notices, and occasional promotional offers.

• Message frequency varies based on your appointments and our offers.
• Message and data rates may apply, depending on your mobile carrier plan.
• Reply STOP at any time to unsubscribe from text messages. Reply HELP for help.
• Consent to receive texts is not a condition of booking or purchasing any service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your mobile information is used only to deliver the messages described above.

We do not sell your personal information, and we do not share it with third parties or affiliates for their own purposes. We use trusted service providers to operate our business—for example, our appointment scheduling software, email provider, and text messaging provider—and they may access your information only to perform those services for us, strictly on our instructions. They may not use your information for any purpose of their own. We may also disclose information if the law requires it.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

We keep your information for as long as needed to provide our services and meet legal or record-keeping requirements. We take reasonable measures to protect your information from unauthorized access.

• Opt out of text messages any time by replying STOP.
• Opt out of promotional emails using the unsubscribe link or by contacting us.
• Request access to, correction of, or deletion of your information by contacting us.

Questions about this policy? Contact us at [email protected] or (865) 441-9577, or write to us at 5034 North Broadway Street, Suite 3, Knoxville, TN 37918.

See also our Terms of Service.